I'm delighted to be working a Quality, Patient Safety and Risk Officer (Grade VII) role with a well known rehabilitation hospital in Dublin, just North of the city centre. This is a permanent role, 35 hours per week, and annual leave 30 days per year. This is a full time on site role.Overview:To lead, assist and support the development of programmes of work in quality, patient safety, complaints and risk management, including clinical effectiveness and quality and service improvements.Principal Duties and Responsibilities:Implement and oversee the hospital incident management system.Coordinate and conduct clinical and non-clinical incident reviews using systems analysis and root cause methodologies.Provide expert risk management advice and support to staff.Ensure timely reporting to the State Claims Agency and other statutory bodies.Analyse incident trends and prepare reports for senior management, CEO and Board.Support staff involved in reviews, claims, coroners’ cases and legal processes.Oversee implementation of review recommendations and monitor progress through governance committees.Manage the Hospital Incident Oversight Group.Maintain strong knowledge of medico-legal, patient safety and ethical legislation, including coroner’s processes.Promote a culture of dignity, respect, fairness and patient safety.Quality Improvement, Learning and AuditDrive a culture of safety, quality improvement and service excellence across the hospital.Implement and monitor HIQA National Standards for Safer Better Healthcare.Lead and support quality improvement projects using recognised QI methodologies.Coordinate audits, patient feedback initiatives and learning from National Patient Experience surveys.Deliver and support quality and risk management training for staff.Support the development and review of hospital policies, procedures and guidelines.Participate in complaints review in line with best practice.Data Analysis and ReportingCollate, analyse and report performance, quality and safety data for management and Board reporting.Monitor service quality against KPIs and support benchmarking and performance review processes.Planning and OrganisationEffectively manage time, priorities and deadlines in a complex operational environment.Drive efficiency, adaptability and continuous improvement across services.Undertake additional duties as required by the Chief Executive Officer.Background / Educational RequirementsAn academic award at Level 8 or higher on the NFQ framework standard in Risk Management, Quality or equivalent.A clinical qualification with experience in an Irish hospital settingExperience in incident and complaint managementExperience of data measurement analysis and production of high-quality reportsA proficiency in computer systems including Microsoft Word, Outlook, Power Point, Excel and NIMS.Fluent command and understanding of the English language to include spoken and written word.
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