Kurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against RacismWE NEED YOU TO:SALES & SERVICECreate a customer centric environment that delivers incredible service not only from yourself but your colleagues too.A great team player by supporting co-workers with the ability to work as an individualMust have natural warmth in their approach when engaging with customers and support in developing this across the floor.Comply with the Company and Host store guidelines on service expectations.Demonstrate specialist knowledge of the brands stocked within the department, as well as throughout the store, sharing on this knowledge with the team.Achieve maximum sales of shoes (in addition accessories if applicable) as measured against weekly sales and productivity targets.Ensure that client relationships are being maintained and Client books are being developed.Have full awareness of the department and your colleagues at all times to ensure client engagement.Understand all aspects of brand performance in order to maximise sales and influence trade.Provide concise feedback regarding service and sales to line management on a regular basis.Work closely with the CEA to deliver great service and ensure the customer journey is extraordinary.STORE STANDARDS & OPERATIONSLead by example in the maintenance and housekeeping of the department's interior and displays to ensure products are presented to the highest standard.Support in all operations procedures.Participate and conduct team training and morning briefs if/and when required.Always displaying respect to all cultures, religion nominations to foster a safe, friendly working environment.The full understanding of business tools to help maximise sales reports. KPIsExceed sales targetsExceed in NPS, Mystery Shopper, Productivity target.Increase sales revenue.Meet client capture target (increase in client data & % sales revenue)RequirementsStrong communicatorUnderstanding of excellent customer servicePrevious experience in retailInterest and awareness of key fashion trendsSelf-motivated and driven by targetsConfident working in a teamBenefitsCompetitive basic hourly rate Generous bonus structure Amazing employee discounts Fabulous shoes If you're successful, you will work for a business which recognizes that amazing people are the key to driving our business forward and fulfill our vision of being the world's leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism