Senior Front Office Manager - Dublin
Our boutique hotel in Dublin is seeking a highly skilled and experienced Senior Front Office Manager to join our senior leadership team. As a key member of the management team, you will play a pivotal role in driving revenue, maintaining the historic property, and delivering exceptional guest service.
About the Role
The ideal candidate will have a proven track record in revenue management and commercial acumen, with a strong understanding of the Dublin hospitality market and competitor landscape. They will be responsible for leading revenue optimization across all channels, implementing dynamic pricing strategies, and analysing market trends to maximize RevPAR.
Key Responsibilities
1. Lead revenue optimization across all channels (OTAs, direct bookings, corporate accounts)
2. Implement and monitor dynamic pricing strategies in the competitive Dublin market
3. Analyse market trends, competitor pricing, and demand patterns to maximize RevPAR
4. Manage relationships with OTA partners and optimize channel distribution
5. Oversee revenue recognition and financial reporting for front office operations
6. Train and mentor team members on revenue management principles
Requirements
The successful candidate will possess:
* Minimum 5 years' experience in hotel front office management, preferably in boutique or luxury properties
* Proven track record in revenue management and commercial acumen
* Strong knowledge of Dublin's hospitality market and competitor landscape
* Experience with listed/heritage buildings and facilities management
* Demonstrated ability to build and maintain supplier relationships
* Excellence in guest service and complaint resolution
* Proficiency with hotel PMS, channel managers, and revenue management systems
Benefits
We offer a competitive salary commensurate with experience, performance-based bonus structure, professional development opportunities, staff meal allowances, team events and recognition programs, and the chance to work in one of Dublin's most characterful boutique hotels.
What We Offer
This is an exciting opportunity to shape the future of a unique Dublin landmark and join a passionate and driven team. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest service, we encourage you to apply for this challenging and rewarding role.