Job Overview
We are seeking a skilled professional to fill the role of Technical Customer Success Manager.
* Manage and grow a portfolio of high-value accounts.
* Promote effective customer adoption and utilization of our cybersecurity platform.
* Evaluate customer satisfaction and identify areas for improvement.
Candidates should possess strong technical skills, have at least 5 years of experience in customer-facing roles, preferably within the cybersecurity industry.
-----------------------------------
About the Role
This position is ideal for individuals who enjoy problem-solving, building relationships, and staying up-to-date with emerging technologies.
* Key Responsibilities:
o Develop and execute tailored customer success plans.
o Provide expert guidance on product implementation and optimization.
o Maintain open communication channels to ensure seamless support.
-----------------------------------
Requirements
To be successful in this position, candidates must demonstrate:
* Technical expertise and knowledge of cybersecurity solutions.
* Proven track record of delivering excellent customer service.
* Strong interpersonal and communication skills.
* Ability to work independently and as part of a team.
-----------------------------------
Benefits
This role offers opportunities for growth, professional development, and recognition. We prioritize employee well-being and offer a dynamic work environment that fosters collaboration and innovation.