Field Service Operations Manager – IrelandLocation: Co. KildareExcellent package includes: Pension, healthcare, 25% bonus incentive, Car Allowance / Comp Car. New Hire Stock AllowanceOur client, a global leader in semiconductor materials engineering and manufacturing equipment, is seeking a senior leader to manage Field Service Operations at a key customer site in Ireland. Reporting to the European Regional Manager, this role oversees 200+ engineers and multiple managers, driving operational excellence, customer satisfaction, and business growth in a high-impact environment.What You’ll BringExtensive experience in Field Service Operations.Proven ability to lead large, multi-layered organisations (200+ employees).Strong track record in P&L ownership, budgeting, and operational excellence.Experience building and sustaining strategic executive-level customer partnerships.Demonstrated success driving process improvement and digital transformation.Exceptional influencing skills across cross-functional teams and senior stakeholders.A clear commitment to fostering a culture of safety, accountability, and inclusion.ResponsibilitiesLead Site Operations: Own all operational activities at the Ireland customer site, including people leadership, customer engagement, P&L, and budget management.Drive Safety & Quality: Champion a strong culture of safety, quality, and continuous improvement across onboarding, training, and daily operations.Grow the Business: Expand market share, support system sales, and implement engagement models to manage the site as one profitable, integrated business unit.Develop Leadership: Build an inclusive, high-performing organisation with strong leaders and a robust pipeline of future talent.Strengthen Customer Partnerships: Establish transparent, trusted relationships with customer Fab executive leadership; ensure alignment on installs, ramps, and long-term collaboration.Enable Continuous Improvement: Drive KPI ownership, leverage analytics tools, and lead digital transformation initiatives aligned with long-term business goals.Deliver Financial Results: Achieve revenue growth and margin improvement through strategic planning and disciplined cost optimisation.Preferred QualificationsBachelor’s or Master’s degree in Engineering, Business, or related field.7+ years of experience in field service operations.Experience in semiconductor industry or similar industry is desirable.
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