Chief Innovation Officer
The Chief Innovation Officer is responsible for driving strategic transformation, operational excellence, and customer-centric service improvements.
Key Responsibilities:
1. Drive Strategic Change: Collaborate with senior leaders to shape and execute the long-term service delivery strategy.
2. Develop Service Enhancements: Ensure standardized service improvements across regions, taking into account local regulations and industry best practices.
3. Manage External Partnerships: Oversee relationships with external partners and vendors who support service delivery.
4. Identify Areas for Improvement: Conduct root cause analysis and implement continuous improvement initiatives to optimize service performance.
Candidate Profile
The ideal candidate will possess extensive experience in a senior leadership role within a service-focused organization, with a strong background in innovation, transformation, and customer operations.