The Operations Manager’s ("OM") mandate is simple but challenging: Own our day‑to‑day operations throughout the market and ensure guests have the best experience possible.
At Sonder, you will:
Work closely with the General Manager and/or Senior Operations Manager to build and improve operations
Build and improve a world‑class team of operations and guest‑facing staff
Develop, refine, and scale processes as we grow to 1000+ units
Work hard to drive down costs and improve continuously
Collaborate cross‑functionally with our HQs to optimize strategies and tactics
Build a culture of "hospitality everywhere" among our guest operations team
Manage a team of frontline team members, including coaching, training, and career progression support
Serve as acting manager on duty (MOD) outside of normal business hours when required
What we look for:
A disciplined worker who can do whatever it takes to get the job done
Minimum 5 years of professional experience in hospitality operations
Minimum 3 years of management experience
Past experience with early‑ or mid‑stage startups
Project‑management experience either in industry or in hospitality consulting
A proven ability to handle ambiguity in the absence of defined systems and processes
Experience with RFPs, contract negotiation, and management of external partners
Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, and project‑management software experience preferred
Regular access to a reliable smartphone, reliable transportation, and willingness to travel between properties on a daily basis when working
Benefits
Competitive compensation
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonder locations
Workplace flexibility (remote‑specified positions only)
Equal Opportunity
We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extending hospitality to all is one of Sonder’s Leadership Principles, and living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
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