About the Role
Broadlake is an international investment company that provides positive and sustainable growth by partnering with ambitious founders. We help realise their potential through organic growth, new acquisitions, and expansion into new markets.
Our organisation employs over 4,000 people in various industries including Healthcare, Technology, FMCG, International Talent Solutions, Workplace Wellbeing, Office Services, and Engineering.
The role of Head of Operations plays a pivotal part in overseeing all internal operations for our division, ensuring seamless coordination, exceptional service delivery, and operational excellence.
We are looking for a dynamic leader who will focus on operational efficiency, people performance, customer relations, and strategic direction.
This role involves leveraging marketing expertise to drive brand development and customer engagement, particularly in B2C markets.
Main Responsibilities:
* Operational Leadership: Oversee all internal operations, ensure alignment with organisational strategies and targets, develop and implement operational policies and workflows to improve efficiency and quality.
* Team Leadership & Development: Lead, coach and develop regional managers, setting clear KPIs and performance benchmarks, foster a culture of collaboration, accountability and open communication.
* Customer Relations: Ensure highest standards of customer service across all touchpoints, build and maintain strong relationships with customers to promote loyalty and satisfaction.
* Activity & Performance Oversight: Drive operational efficiency, align activities with financial targets and KPIs, monitor key metrics, identify opportunities for growth and areas for improvement.
* Recruitment & Talent Management: Oversee recruitment initiatives for critical roles, ensure alignment with the organisations talent strategy, oversee the onboarding process to ensure seamless integration of new hires into the team.
* Input into Strategic Direction: Play a key role in shaping the long-term vision and growth strategy of the organisation, provide data-driven insights and recommendations to enhance operational and commercial effectiveness.
Key Skills & Qualifications:
* Significant people management experience, demonstrated ability to lead and inspire teams.
* Strong ability to work to targets, manage performance metrics effectively.
* Outstanding communication skills, ability to engage stakeholders at all levels.
* Solid commercial awareness, ability to align operational activities with business objectives.
Desirable Skills & Qualifications:
* Previous experience in a healthcare-related environment is highly desirable.
Key Attributes:
* Strategic thinker, focus on delivering results.
* Proactive, hands-on approach to problem-solving and decision-making.
* Highly organised, ability to manage multiple priorities effectively.