Technical Support Role
We are seeking passionate individuals to provide technical support to our members. As a Customer Solutions Associate, you will guide our members through their journey, advise them on our services, and tailor interactions to meet their needs.
Key Responsibilities
* Build a positive experience with customers through telephone and live chat.
* Navigate multiple software applications and technologies simultaneously.
* Pioneer through customer issues, solve problems, and recommend the best solutions.
* Stay updated with business and product information to help customers.
* Achieve and maintain targets against customer service, sales, and retention metrics.
What We Offer
* Annual salary of €31,470.
* RSU - Restricted Stock Units.
* Annual Performance Based Bonus.
* 25 days holidays per year (pro rata) plus 10 bank holiday days.
* Health and dental care for employees and dependents.
* Monthly WiFi reimbursable allowance.
* Further Education Reimbursement.
* LinkedIn Learning courses for all employees.
* An Ancestry All Access Subscription and an AncestryDNA kit.
* Four paid weeks of training.
* Ongoing coaching and development from team managers.