Job Title
We are seeking a highly experienced Senior Advisor to coach and mentor colleagues towards MCC accreditation in General Insurance.
The successful candidate will ensure compliance with Central Bank of Ireland standards, embed a strong risk culture, and support service excellence across international teams.
* Coach and guide colleagues to achieve MCC accreditation in General Insurance.
* Ensure adherence to Central Bank of Ireland compliance requirements.
* Promote service quality and compliant customer experiences.
* Support knowledge transfer and regulatory skills development.
* Act as a subject matter expert for teams outside Ireland.
Requirements
* CIP or working towards General Insurance qualification.
* 2+ years' experience in a leadership role.
* Strong knowledge of insurance and call centre operations.
* Excellent communication, coaching, and organisational skills.
About the Role
This is an exciting opportunity to join our team and take on a challenging role that requires strong leadership and coaching skills.
You will work closely with colleagues to develop their skills and knowledge, and ensure they have the necessary tools to succeed in their roles.