Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager.
This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functions
Operations
Preparation and distribution of Client Reports as per Agreed Contract Timelines
Production of meaningful and concise Insights /Intelligence Reports from Data collected
Assistance with client presentations in support of the Client Service Manager
Data loading and digital content management on Power Bi
Analysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service Manager
Issue resolution and assistance with field and client queries daily
Assist all account staff with IT requests and issue escalation and resolution
Proactively review current process with a view to improve and streamline where possible
Facilitate ordering, allocation and distribution of program Assets with all field staff
Maintain account staff contact details and assets and equipment log
Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
Compile and submit allocation and dispatch reports for field staff and client
Process onboarding and offboarding of team members when required
Update and Maintenance of Field Team Call files
Liaise with Tactical Team to arrange call coverage when required
Organisation and coordination of any client or field team meetings/conferences required throughout the year
Collation and submission of weekly timesheets for all account staff
Development of training materials for the field team, Eg.
Any new OH&S modules
Postage and dispatch duties to field team members when required
Preparation of Team Newsletter
Conducting regular compliance audit calls for the field team when required
Logistics and Assets co-ordination
Facilitate ordering, allocation and distribution of program Assets with all field staff
Maintain account staff contact details and assets and equipment log
Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
Compile and submit allocation and dispatch reports for field staff and client
General Account Administrative Responsibilities
Process onboarding and offboarding of team members when required
Update and Maintenance of Field Team Call files
Liaise with Tactical Team to arrange call coverage when required
Organisation and coordination of any client or field team meetings/conferences required throughout the year
Collation and submission of weekly timesheets for all account staff
Development of training materials for the field team, Eg.
Any new OH&S modules
Postage and dispatch duties to field team members when required
Preparation of Team Newsletter
Conducting regular compliance audit calls for the field team when required
Required Experience & Competencies:
Minimum of 2 years' experience in an operations or administrative role
Strong attention to detail with can do attitude
Excellent verbal & written communication skills
Highly motivated with ability to work on own initiative and prioritize workload
Proficient in MS Word, Excel and PowerPoint
Essential
Previous experience in IT, operations, reporting, administrative role
Ability to perform in a team environment
Strong written, verbal and phone communication skills
Initiative and ability to perform independently and without direct supervision
Problem solving skills
Attention to detail
Effective time management and organisation skills
Commitment to customer satisfaction and project success
Commitment to process and account improvements through constructive critical appraisal of role
A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative - someone who is relentlessly curious, questions the status quo and one who doesn't limit themselves to the job scope
Benefits
Competitive Salary
Companywide recognition awards + regular Company events and activities
Discounted Health Insurance
Access to company pension provider
IVF Support Policy
Enhanced Maternity & Paternity Pay
Reward & Recognition through our People Awards Scheme
Fast career development and progression opportunities for performers from 6 months
Employee Assistance Program
Discounted Health Insurance
Active Diversity and Inclusion teams across the business
IVF Support Policy
Regular Company social events and activities
Bike to Work Scheme
TaxSaver Scheme – discounted travel tickets
Employee Referral Payment Scheme
Structured Personal development Plan
Company Pension
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