Customer Service AdvisorExcel Recruitment is looking for an experienced Customer Service Advisor for our client in Dublin.
This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders.
This position would suit someone from a retail background with experience in eCommerce.Key ResponsibilitiesResponding to customer inquiries through our online helpdesk platform
Handling customer questions in-store via phone and WhatsApp
Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
Assisting the online team with content updates and website tasks during quieter times
Assisting the dispatch team with order packing and shipping
Utilising our Order Management System, connected to Shopify, to process and manage online orders
Keeping detailed records of order progress and stock levels
Overseeing and processing returns and exchanges efficientlyRequirements
Previous experience in a customer service or retail support role is preferred
Familiarity with CRM tools and eCommerce platforms would be beneficial
Fluent written and spoken English with strong communication skills
A "go getter" with a willingness to learn
Ability to multitask across customer queries, dispatch coordination, and content supportIf you would like to apply for this Customer Service Advisor, please upload a CV using the link below.
If you have any questions, you may contact Laurence on
For similar live positions, please see the Excel Recruitment website.INDCOM