Job Title: Front Desk Supervisor
We are seeking a skilled and organized Front Desk Supervisor to manage the day-to-day operations in our reservation office. This is an excellent opportunity for a career-driven individual to take on a leadership role and make a real impact in our team.
Key Responsibilities:
* Manage the front desk operations, ensuring seamless check-ins and check-outs for guests
* Update the hotel's revenue system regularly to maximize room revenue and occupancy percentage
* Work closely with the Revenue Manager and Departmental Operations Supervisor (DOS) to ensure efficient departmental performance
* Honor guest requests promptly and efficiently
Requirements:
* 1 year of experience in a similar role
* Excellent organizational skills with the ability to delegate tasks effectively
* A warm, friendly, and approachable personality when interacting with staff and guests
* Excellent written and spoken English
* Ability to work independently as well as part of a team
* Experience with a 3/4-star hotel is desired but not essential
What We Offer:
Our company values employee growth and development, providing opportunities for internal advancement and professional enrichment. Our benefits package includes:
* Competitive salary
* Free employee meals on duty
* 50% off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off the Friends & Family rate
* Extra AL day for every year worked (5 extra days to a maximum of 5 days)
* Employee Assistance Programme
* Cycle to Work Scheme/Transport Schemes
* Pension access (ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy – support your career journey
* Staff Appreciation Initiatives, Fun Team Building Activities, and regular charity events
About Us:
We bring the heart of hospitality to every hotel we own and operate. Our growth and expansion plans aim to spread our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, our difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin, and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities.
Contact Information:
Please highlight any accommodations you require during the application process. We actively encourage people from all backgrounds and abilities to apply to be part of our team.