Overview
Deskside Support Engineer - Level 2 based in Dublin, supporting one of Ekco's key clients. This is a great opportunity for a driven professional to advance their career with a leading IT service provider. You’ll be part of a high-performing team, working onsite and using cutting-edge technology to deliver exceptional support.
Key Responsibilities
Provide on-site and remote support to end-users, resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve technical issues related to Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Support user access and account management in Azure Active Directory, including password resets, permissions, and group memberships.
Assist in the deployment, configuration, and support of mobile devices through Mobile Device Management (MDM) platforms such as Microsoft Intune.
Provide support for Azure-hosted servers, including monitoring, patching, and basic configuration tasks.
Assist with Windows Server administration, including user management, file permissions, and routine maintenance tasks.
Support IT onboarding and offboarding processes, including provisioning equipment and ensuring appropriate system access.
Respond to and manage incidents and service requests via the ticketing system, ensuring timely resolution and adherence to SLAs.
Collaborate with the wider IT team to escalate complex technical issues and contribute to long-term solutions.
Maintain accurate and up-to-date documentation, including infrastructure diagrams, user guides, SOPs, and asset registers.
Participate in hardware refresh projects, software rollouts, and infrastructure upgrades.
Follow ITIL best practices and ensure all work aligns with internal policies and compliance requirements.
Stay current with new technologies, particularly within the Microsoft and Azure ecosystems, and take part in training and certification opportunities.
Key Requirements
3rd Level IT related degree desirable
3 - 5+ years of experience in a similar role
Industry certifications – Azure, Office365. A+ and Network+ desirable
Strong knowledge of Microsoft Azure, Office365, & Windows Server desirable
Experience supporting macOS devices in Windows domain is a plus
Understanding of ITIL framework
Experience in adhering to KPIs
Excellent communication skills with the ability to support clients remotely
Benefits / Perks
☀️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
♀️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression
Why Ekco
⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year