Job Title: Front Office Manager Location: Claregalway Role Type: Full-time | Permanent Reports To: General Manager About the Role: Here at Noel Group, we have an established client who is seeking an experienced Front Office Manager to lead day-to-day front office and night operations, always ensuring exceptional guest service and smooth departmental performance.
This is a hands-on leadership role, responsible for maintaining high service standards, operational efficiency, and full compliance with health, safety, and company procedures.
You'll work closely with senior management and other hotel departments to deliver a seamless guest experience from arrival to departure.
What's in it for you?
Opportunity to lead a key department within a well-regarded hotel A varied, fast-paced role with real operational ownership Supportive senior leadership and collaborative working environment Ongoing training and development opportunities Approx €40,000 salary depending on experience.
Key Responsibilities: Manage the daily operations of the Front Office and Night teams in line with hotel standards and SOPs Ensure Front Office policies, manuals, and procedures are consistently followed and regularly updated Oversee check-in and check-out processes, anticipating and resolving issues proactively Maintain high standards of presentation, cleanliness, and organisation across front desk and lobby areas Carry out Duty Management shifts as required Monitor service delivery and staff interaction with guests, ensuring prompt, courteous, and professional service Liaise closely with Housekeeping to ensure accurate room status and readiness for arrivals Ensure staff adhere to standards of conduct, appearance, hygiene, and uniform Manage operational tools, supplies, and resources to support efficient service delivery Implement and monitor health & safety, security, fire safety, lost & found, and emergency procedures Support reservations processes, ensuring system entries and booking policies meet company standards Provide operational support to other hotel departments when required Attend training sessions and support ongoing team development Undertake additional duties and projects as required by management Key Requirements: Previous experience in a Front Office management or supervisory role within a hotel environment Strong leadership and organisational skills with a hands-on management style Excellent guest service and communication skills Ability to work a flexible schedule, including evenings, weekends, and duty management shifts Strong attention to detail and commitment to maintaining standards Solid understanding of hotel operations, reservations systems, and compliance procedures Knowledge of health & safety and fire safety regulations Calm, professional approach with the ability to resolve issues effectively Skills: Team Managemenr/ Organisation/ Time management