JOB TITLE: Retail Support Executive Ireland
REPORTS TO: Senior National Account Manager-Ireland
LOCATION: Dublin/Hybrid
CONTRACT: 6 Month Fixed Term Contract
Company Background
Ornua is an Irish dairy co‑operative that markets and sells dairy products on behalf of its Members, Ireland’s dairy processors and, in turn, Irish dairy farmers. Ornua is Ireland’s largest exporter of Irish dairy products and has annualised sales of €3.4 billion. Headquartered in Dublin, Ornua has a strong global team of 2,900 employees, operating from 10 business units worldwide, including 13 production facilities. Ornua’s core purpose is to build profitable routes to market for Irish dairy products.
At Ornua, our values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to SeekandEmbraceNewIdeas, MakeItHappen, Be Our True Selves, Show You Care and Achieve Great Things Together.
At Ornua, our co‑operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
Purpose
To support the Ireland Commercial Management Team to deliver outstanding service to Ornua Customers. You will be working closely with the Finance, Demand Planning and Supply Chain Operations Teams to ensure customer needs are met and accounts monitored. You will be the primary contact, internal and external, for customer order information and account queries. This role reports directly to the Senior National Account Manager for Ireland and requires someone with excellent attention to detail and the ability to see work through to completion. Price File Management, Promotional Administration and Sales Forecasting are key parts of the role.
Responsibilities
* Key customer contact and liaison for Irish supply chain activities.
* Coordination of Supply Chain Operations, Customers and BMs to achieve business KPIs.
* Custodian and proactive management of the order management process from receipt through to invoicing.
* Timely and effective engagement with all key stakeholders – BMs, Customers, Supply Chain Operations and Finance on all Supply Chain initiatives.
* Timely and effective communication with all key stakeholders on order progress and completion.
* Price File Management
* Promotional Administration
ORNUA COMPETENCIES:
Expertise:
* Experience in a Customer Engagement role within the Irish FMCG environment
* Highly competent in the use of Microsoft Office
* An understanding of EDI ordering systems
* Demand planning and Supply chain experience
* Operational knowledge of Salesforce, Power BI and/or Infor M3 ERP Systems
* Experience in Price File Management
* Experience in Promotional Administration
* Experience in Sales Forecasting
* Commercial Acumen
Communicative:
* Proven ability to work as part of a team
* Strong organizational skills
* Strong influencing and communication skills
* Proven ability to work effectively with both internal and external stakeholders
Customer Focus:
* Coordination of Supply Chain Operations, Customers and BMs to achieve business KPIs.
* Custodian and proactive management of the order management process from receipt through to invoicing.
* Timely and effective engagement with all key stakeholders – BMs, Customers, Supply Chain Operations and Finance on all Supply Chain initiatives.
* Timely and effective communication with all key stakeholders on order progress and completion.
Ownership:
* Ability to see work through to completion
* Proven ability to work to deadlines
* Strong attention to detail
* Ability to work on own initiative
* Flexibility
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