Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries connect with customers in innovative ways and empower our employees to grow and succeed. If you believe in business as a platform for positive change, you’ve come to the right place.
Senior People Specialist
This position focuses on employee/manager guidance, coaching, and accommodations/adjustments.
About Employee Success
Employee Success (ES) is dedicated to building a supportive environment for our employees, attracting top talent, and delivering a world-class employee experience to enable excellent customer service.
Role Overview
The Sr. People Specialist supports a diverse, global team, providing guidance on HR policies, addressing workplace concerns, and collaborating with HR functions. The ideal candidate has strong organizational, communication, and relationship-building skills, and is comfortable handling sensitive matters in a dynamic environment.
Responsibilities
1. Guide employees and managers on HR policies aligning with company values.
2. Address workplace concerns and escalate issues when necessary.
3. Support employee inquiries by interpreting policies and maintaining accurate records.
4. Collaborate with Employee Relations, Benefits, and Talent Development teams.
5. Exercise judgment within policies and recommend actions to resolve concerns.
6. Provide frontline support for employee questions and issues.
7. Develop and improve internal procedures.
8. Build relationships across operational levels.
Job Requirements
* 4+ years of HR policy and process consulting experience.
* Bachelor’s degree required.
* Experience as an HR Generalist and in HR shared services preferred.
* Familiarity with case management systems and Workday preferred.
* Ability to handle high volumes of employee cases.
* Strong conflict resolution and communication skills.
* Effective in virtual team environments.
Additional Information
If you need assistance due to a disability, please submit a request via our Accommodations Request Form.
Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all applicants based on merit, without discrimination based on protected characteristics.
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