Complaints Analyst - D2 Onsite Immediate Start
Join us to apply for the Complaints Analyst - D2 onsite immediate start role at Cpl.
Our client, a leading Fintech company in Dublin 2, has immediate vacancies for Claims Handlers/Analysts on initial 6-month contracts.
These roles are fully onsite in Dublin 2.
Responsibilities include:
* Providing support to customers who submitted complaints through different channels by investigating, troubleshooting, and responding to complaints.
* Swiftly gathering and documenting customer issues and resolutions with efficiency.
* Managing, prioritizing, and responding to Tier 2 issues, inquiries, and escalations.
* Communicating effectively, tactically, and empathetically with internal and external stakeholders.
* Setting a high standard for support analysts through performance and work ethic.
Ideal candidate profile:
* Complaints Analysts with backgrounds in compliance, regulatory issues, fraud, disputes, legal, or litigation experience.
* A minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries.
Contact Natasha Bevan today to learn more.
Additional Details:
* Seniority level: Mid-Senior level
* Employment type: Temporary
* Job function: Business Development and Sales
* Industries: Staffing and Recruiting
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