Customer Service Representative – Late Evening Shift (5pm to 1am)
Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.
This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.
Driver license needed due to late hours, no public transport - This role is based in Briarhill in Galway City.
RESPONSIBILITIES:
1. Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
2. Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
3. Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
4. Provide clear guidance on company policies, promotions, and compensation plans.
5. Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
6. Process refunds, exchanges, and adjustments in accordance with company policies.
7. Accurately document customer interactions and escalate complex issues to the appropriate department.
8. Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
9. Represent the company in a professional, courteous, and knowledgeable manner.
10. Work collaboratively with other departments to ensure a seamless customer experience.
11. Follow company procedures and industry regulations to maintain compliance.
OTHER
1. Completes all company training and follows established policies and procedures.
2. Performs all other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
1. Native language speaker of one or more languages.
2. Fluency in spoken and written English.
3. Previous experience in Customer Service, preferably in network marketing, direct sales.
4. Strong communication skills.
5. Excellent problem-solving skills and attention to detail.
6. Ability to work both independently and as part of a team.
7. Excellent telephone and customer service skills.
For more information, please contact sean.keating@cpl.ie
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