Customer Service Representative Late Evening Shift (5pm to 1am) Our client, a Galway based healthcare business, seeks to hire a customer service representative.
This is a permanent role reporting to the customer service manager.
This is an on-site role.
This is a night shift position.5pm to 1am working hours.
This role will be Monday to Friday working hours.
Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.
RESPONSIBILITIES: *Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
*Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
*Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
*Provide clear guidance on company policies, promotions, and compensation plans.
*Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
*Process refunds, exchanges, and adjustments in accordance with company policies.
*Accurately document customer interactions and escalate complex issues to the appropriate department.
*Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
*Represent the company in a professional, courteous, and knowledgeable manner.
*Work collaboratively with other departments to ensure a seamless customer experience.
*Follow company procedures and industry regulations to maintain compliance.
OTHER *Completes all company training and follows established policies and procedures.
*Performs all other duties as assigned.
QUALIFICATIONS AND EXPERIENCE *Native language speaker of one or more language.
*Fluency in spoken and written English.
*Previous experience in Customer Service, preferably in network marketing, direct sales.
*Strong communications skills.
*Excellent problem-solving skills and attention to detail.
*Ability to work both independently and as part of a team.
*Excellent telephone and customer service skills.
For more information, please contact #LI-SK3 #CplSeanKeating Skills: Leadership work ethic friendly