Job Title
Customer Support Associate
About the Role
We are seeking a highly skilled and dedicated Customer Support Associate to join our dynamic team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to customers across various channels.
In this role, you will be working closely with a multicultural and friendly team to resolve technical issues and provide solutions that meet the customer's needs. You will also have the opportunity to collaborate with colleagues across different teams to ensure seamless customer experience.
To succeed in this position, you will need to possess excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities. Your passion for delivering high-quality customer service will drive your success in this role.
Key Responsibilities
* Provide exceptional customer support through various channels, including phone, email, chat, and webforms.
* Analyse customer queries and provide solid answers that meet their needs.
* Evaluate commercial impact on customer's daily business processes.
* Collaborate with colleagues to ensure effective resolution of customer cases.
Requirements
* Commitment to deliver exceptional customer service.
* Strong time management, prioritization, and multi-tasking capabilities.
* Fluency in German and English language with excellent communication skills.
Benefits
We offer a range of benefits, including flexible work arrangements, premium pay for shift work, weekends, and bank holidays. Our company is committed to employee engagement and offers online training courses to help you develop your skills.
What We Offer
* A dynamic and multicultural work environment.
* Opportunities for professional growth and development.
* A comprehensive benefits package.