Working to targets and deadlines in a dynamic environmentHandling of customer contacts by emailEfficient and appropriate handling of customer complaintsdentify recurring or emerging issues and escalate to the appropriate channelsInvestigate and report on all escalations, highlighting areas for improvementLiaise with cross functional stakeholders across the business to identify cause of issue/escalation and assist with resolutionAdhoc tasks pertaining to Customer Service
RequirementsExcellent customer service experience with a "can do", proactive attitudeFluent spoken and written English is essential.
Another European language is desirable but not essentialExcellent knowledge of Microsoft Office suite (specifically Word and Excel)Show a natural ability in problem solvingPossess a high level of interpersonal and written skillsMust have a flexible approach and ability to remain diplomatic and tactful while working under pressureDetail orientated; ability to complete large volume of work quicklyProactive approach to dealing with errors/complaints
Discounted and unlimited travel to over 250 destinationsDefined Contribution Pension SchemeDeath in Service Benefit – Up to 2 times of annual basic salary20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.Option for up to 5 additional unpaid leave days per year
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