We're looking for a motivated and friendly individual to join our vibrant team as a
Food & Beverage Assistant
, working
evening shifts from Monday to Friday.
Responsibilities:
* Ensuring that the customer receives the highest quality of service from you during their visit to the hotel.
* Greeting the customer when they arrive and thanking them for their custom when they leave.
* Ensuring that all preparation is completed before the food and beverage outlet opens.
* Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
* Being aware of all the allergens that may be contained in each of the dishes.
* Being confident in your ability to explain what is in each dish if requested.
* Knowing the range of drinks that are available which also includes wines.
* Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
* Issuing receipts to all customers.
* Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
* Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
* Attend any training that management requires you to attend.
* Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.
The ideal candidate must have:
* Previous experience in a high volume/fast paced Food & Beverage environment is desired.
* Passion for the hospitality industry.
* Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
* Excellent personal presentation/grooming to represent our brand professionally at all times.
* A true people person who can deliver exceptional customer service with confidence and professionalism.
* A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
* Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
* Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
* A hard working problem solver with a can do attitude who can think outside the box.
* Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
* Fluent English and excellent communication skills.
* Have full permission or hold a valid visa to work in the EU.
* Applicants must be at least 18 years of age due to licensing requirements for bartending during service.
What we can offer you:
* Company funded educational programmes.
* Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
* Advanced online training programs through our E-learning personal development platform.
* Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
* Recruitment bonus through our GN refer a friend scheme.
* Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days.
* Employee Social Events to celebrate our teams success together.
* Industry leading complimentary meals on duty and barista style coffee.
* Attractive 20% Employee discount on bar & restaurant food.
* Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
* Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
* Save money and be healthy with our Bike to work scheme.
* Xmas savings club.
* On site free parking.
* Uniform provided.
Please note that this role requires availability to start work from 3:00 PM, Monday to Friday.
Applicants must be at least 18 years of age due to licensing requirements for bartending during service.