Are you a customer-focused professional fluent in German, passionate about providing top-tier service, and eager to grow with a fast-paced e-commerce company? We're looking for an energetic and enthusiastic individual to join our expanding team in Kildare Town.
This is not your typical customer service role. As a key point of contact between our brand and our customers, you'll play a vital role in delivering exceptional support across multiple platforms, while also collaborating closely with internal teams such as production and shipping.
What You'll Do:
- Respond promptly and thoughtfully to customer inquiries via email and phone.
- Communicate with urgency, care, and accuracy to resolve customer issues.
- Take full ownership of customer problems and ensure timely resolutions.
- Deliver clear, professional, and grammatically correct written responses.
- Help enhance the overall customer experience and encourage organic growth.
- Work closely with cross-functional teams to resolve queries efficiently.
What We're Looking For:
- Proven experience in a customer support or service role.
- Fluency in German and excellent written English communication skills.
- Outgoing, team-oriented personality with a proactive attitude.
- Ability to manage high-volume workflows while maintaining attention to detail.
- Motivated by helping others and solving problems efficiently.
- Strong analytical skills and the ability to interpret written information.
What We Offer:
- Initial 11-month fixed-term contract, with a view to becoming permanent.
- €32,000 base salary.
- Opportunity to grow in a fast-moving, collaborative environment.
- Be part of a passionate team shaping the future of e-commerce.
Sounds interesting? Apply now
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