We are hiring on behalf of our client (Luxury 4-Star Hotel) in Co.
Sligo for the position of Front Office Manager.
This is an excellent opportunity for a motivated hospitality professional to lead a front office team in a prestigious and well-established property renowned for its warm hospitality, refined standards, and exceptional guest experience.
Key Responsibilities Operational Leadership: Oversee the daily operations of the Front Office, including Reception, Concierge, and Night Team.
Guest Experience: Ensure every guest receives a seamless and memorable check-in/check-out experience.
Proactively manage guest requests, feedback, and complaints with professionalism and empathy.
Team Management: Recruit, train, schedule, and motivate the front office team to deliver service excellence.
Conduct regular coaching sessions and performance reviews.
Revenue & Reporting: Support in yield management, room allocations, billing accuracy, and front office cash handling.
Prepare daily and monthly reports in coordination with the General Manager.
Cross-Department Coordination: Collaborate with Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth operations and communication.
System & Standards Management: Maintain accuracy and efficiency in all hotel systems (preferably Opera PMS or equivalent).
Uphold brand and hotel standards at all times.
Health & Safety Compliance: Ensure front office operations comply with all company and legislative safety standards.
Requirements Minimum 3 years of experience as a Front Office Manager or Assistant Front Office Manager in a 4-star property.
Strong leadership and communication skills with a guest-first mindset.
In-depth knowledge of hotel management systems and MS Office.
Ability to work under pressure and lead by example during peak operations.
High level of personal presentation, attention to detail, and a passion for hospitality excellence.
Flexible to work shifts, weekends, and holidays as per hotel requirements.
Whats Offered Competitive salary of €38,000 + performance-based bonus.
Opportunity to work with a reputed 4-star property with excellent career growth prospects.