Senior IT Field EngineerDepartment: Managed ServicesReports to: Service Desk ManagerGeneral Summary:The primary objective for a Unitec Senior IT Field Engineer is to provide our clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance. The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas. This requires a proactive approach to finding and resolving issues and vulnerabilities in the client’s environment.Key ResponsibilitiesMaintenance of critical Network InfrastructureFirewalls, Switches, Wireless Controller and Access PointsServers (on-Premise and Cloud)PBXNAS and Cloud StorageBackup SolutionsMDM SolutionsEndpoint SecurityUPSHyper-V / VMwareSecurity ReviewFirewalls, Switches, Wireless Controller and Access PointsFirewall Policies and Security ProfilesMFA for VPNACL’s configured on Switches, Port Configuration and Vlan SegregationCore routing, EIGRPSD-WAN, IPsec VPNWireless Configuration and Authentication (WPA and RADIUS)Servers (on-Premise and Cloud)PatchingAdministrative UsersRemote AccessAD Review, Accounts (Disabled users), Forest Function Levels, AD Services.NAS and Cloud StorageEndpoint SecurityAV Definitions and UpdatesUnwanted Applications – Torrenting, Games, additional PUAModern Workplace (M365 Policies and Configuration)Email SecurityDevice patching and complianceSite AdministrationAbility to document the site in great detail (using a pre-configured template):All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual siteUpdating of site KB’s and processes:3rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.Updating of Passwords and Configurations in ITGlueAll passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.Regularly update site photos (If/When changes are implemented)Provide Site updates and report back to Service Desk Manager, Account Manager and ClientEngineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.Liaise with company contact on urgent changes or implementationsFirewall upgradesServer maintenanceCable Cleanup, Network cablingPlanned DowntimeKey Competencies:·Operational knowledge of servers, switches, firewalls and Cloud solutions·Operational knowledge of IT applications, processes, software, and equipment·Strong organizational and client service skills·Skill in planning and preparing written communications·Ability to work in a team and communicate effectively with clients·Service awareness of all key IT services for which support is being provided·Understanding of support tools, techniques, and how our technology stack is used to provide IT servicesPreferred Certifications:·FortiGate NSE 4 / FCP (Minimum level – with 4 years working experience)·CISCO CCNA (Minimum level - with 2 years working experience)·Microsoft Azure (1 to 2 years active working experience)·Microsoft Intune (1 to 2 years active working experience)·Windows Server (Must be well versed in active directory and AD related services)·Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE)·Backup solutions (Must be well versed in Datto or equivalent solution)·MCSE (Optional but will be advantageous)·Cyber security certifications advantageous·Knowledge of ConnectWise ticketing system will be an advantagePackage·Company Vehicle (Fuel card included)·Company Laptop·Company Mobile Phone·Development program and training·Benefit in Kind·Salary 45 – 55k per annum·Annual leave - 20 days per annum
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