Role Summary:
We are seeking a Technical Product Manager to lead the development and delivery of sophisticated Speech/Text Analytics and Quality Management solutions for global customer support operations.
Key Responsibilities:
* Define and drive product roadmap for speech analytics, real-time agent assist, and QM solutions with emphasis on technical execution and business value.
* Partner closely with contact center leaders to understand user needs, compliance requirements, and operational workflows.
* Translate business problems into technical requirements ensuring robust design, integrations, and performance across platforms.
* Lead platform configuration, data model alignment, and vendor collaboration for systems such as Genesys Cloud, CallMiner, and NICE.
* Supervise product performance, manage technical backlogs, and deliver regular updates to business and technical partners.
Requirements:
* Strong product instincts and technical proficiency.
* Effective collaboration with engineering, vendors, and business operations teams.
Benefits:
This role offers a challenging opportunity for a seasoned Technical Product Manager to drive innovation and improve customer satisfaction through advanced technology solutions.