Retain and Grow Expert
We are a collaborative, driven team aiming to deliver exceptional customer experiences. Our core values revolve around innovative approaches, adaptability, and effective communication.
Key Responsibilities:
* Handle all inbound calls efficiently and provide timely solutions to customer queries.
* Utilize analytical skills to identify customer needs, clarify information, and offer tailored solutions or alternatives.
* Drive outbound calling to retain and grow existing accounts in the customer segment.
* Optimize telephony platforms to enhance campaign-based lead activity.
What This Role Involves:
* Cross-selling of core products, as well as our suite of mobile services.
* Effective utilization of Salesforce across all customer interactions.
* Pipeline management through Salesforce for maximum efficiency.
Benefits of Joining Our Team:
* A flexible hybrid working model, combining office and home-based work arrangements (three days per week office based).
* Competitive salary, commission structure, and pension contributions.
* Twenty-five days' holiday plus two-and-a-half company days Annual Leave buy/sell scheme (up to five days AL annually).
* Healthcare insurance through our flexible benefits program.
* Life assurance, phone/laptop provision, and subsidized canteen facilities.