Job Description Overview: The Garden Bar Lounge Manager is responsible for overseeing the day-to-day operations of the Garden Bar Lounge.
This includes managing the bar and lounge areas, room service, and ensuring service excellence, efficiency, and quality in line with The Killarney Park Hotel's high standards of hospitality.
You will lead a dynamic team and ensure an exceptional guest experience in accordance with Forbes Standards.
About The Role Key Responsibilities: Manage all aspects of the Garden Bar Lounge, including guest service, team supervision, inventory control, and financial performance.
Ensure high levels of customer satisfaction by providing excellent service in the bar and lounge area, responding to guest needs and ensuring a positive and welcoming environment.
Oversee and train bar and lounge team members, ensuring that they are knowledgeable about the menu, drinks offerings, and hotel services.
Oversee and train bar and lounge team members in the Forbes Standards.
Monitor team performance and, if necessary, offer additional training with team members to ensure a high level of service is maintained.
Perform routine appraisals, check ins, and performance reviews with team members.
Maintain inventory of beverages, snacks, and supplies, ensuring adequate stock levels and ordering new supplies when necessary.
Create and maintain a safe and clean working environment, adhering to all health, safety, and hygiene standards.
Develop and implement new beverage menus, seasonal specials, and promotions to enhance the guest experience and increase revenue.
Monitor bar and lounge operations to ensure that all policies, procedures, and service standards are followed.
Ensure that all equipment and bar areas are maintained and cleaned according to the hotel's standards.
Handle guest feedback and resolve any concerns or complaints promptly and professionally, ensuring customer satisfaction.
Manage the cash handling, billing, and payment processing for all bar and lounge services, ensuring accuracy and efficiency.
Work closely with the Operations Manager and Beverage Manager to develop and manage the budget for the Garden Bar Lounge, including forecasting and cost control measures.
Monitor and analyse financial performance and customer feedback, implementing improvements to drive sales and improve service quality.
Ensure smooth communication between the bar/lounge and kitchen teams, coordinating the timing of food and beverage service.
Promote the Garden Bar Lounge as a key feature of the hotel, creating special events or promotions to attract guests and drive business.
Maintain up-to-date knowledge of industry trends, new products, and best practices, ensuring the team is continuously educated.
Handle employee performance, conduct regular evaluations, and provide coaching and feedback to team members to foster development and maintain motivation.
Assist in the recruitment, training, and development of bar/lounge staff to ensure a skilled and efficient team.
Ensure compliance with licensing laws and company policies in all aspects of the bar and lounge operations.
Create and manage shift schedules to ensure adequate staffing levels during peak and off-peak hours.
Skills Needed About The Company We are an independent, family-owned hotel with a story that started in the ****s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.) That spirit of hard work, resourcefulness, and determination still guides everything we do today.
Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.
We believe that true luxury is not about being flashy or formal.
It is a much quieter, warmer, kinder thing.
It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.
Company Culture What we stand for matters Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.
Being Brave means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.
Being Authentic means bringing your real self to work.
We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.
Creating Belonging means making sure everyone feels welcome and valued - our guests, and your teammates, too.
These are not just nice words.
They guide how we show up, how we work, and how we make a difference every day.
Desired Criteria Required Criteria Closing Date Thursday 23rd April, ****