Job Overview:
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This is an exciting opportunity to excel as a customer service specialist in a dynamic team. As a key contact for customers, you will ensure seamless interactions and resolve issues efficiently.
Responsibilities:
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* Establish strong relationships with customers by delivering exceptional service and ensuring order accuracy.
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* Collaborate closely with internal teams, particularly the warehouse, to guarantee smooth order fulfillment and enhance overall performance.
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* Proactively address and resolve customer complaints in a timely and professional manner.
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* Maintain accurate and up-to-date records of customer interactions and documentation.
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* Contribute to ongoing process improvements in customer service and administration to drive efficiency and effectiveness.
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Requirements:
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* A minimum of 3 years' experience in B2B customer service or administration roles.
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* Proficiency in Microsoft Office applications, especially Excel and Outlook.
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* Previous experience with ERP systems or similar software is highly beneficial.
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* Excellent organizational skills, attention to detail, and ability to prioritize tasks effectively.
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* Effective communication skills, with a proactive approach to customer-centricity.
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* Ability to manage multiple tasks and responsibilities in a fast-paced environment.
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Essential Skills: Customer Service