The purpose of this position is a Commercial Claims Executive role working within our Commercial Lines division within our Western region. The role entails working on commercial accounts with an account director/executive and managing all matters relating to claims.This role is a hybrid role and can be based in our Galway, Cavan or Sligo offices.Claims Management: • Distributing incoming and outgoing mail and correspondence related to claims. • Registering and setting up new claims onto the internal system. • Reviewing and analysing claim documentation, including policies, medical records, and witness statements. • Maintaining accurate and up-to-date claim records, documentation and renewal reports. • Liaise with insurance underwriters, clients, and other relevant parties to gather necessary information for claim processing. • Prepare and issue reports to clients regarding claim status and developments. • Provide administrative support, to ensure efficient claim handling. • Maintain confidentiality and handle sensitive information with professionalism and discretion. • Staying updated on relevant industry regulations, policies, and procedures related to claims administration. Customer Relationship Management: Build long term trusted relationships with customers, through understanding their needs and being a true partner. • Enable customers to make informed decisions, through sharing of best advice and knowledge. Build long term trusted relationships with customers, through understanding their needs and being a true partner. • Enable customers to make informed decisions, through sharing of best advice and knowledge.Customer Service: • Provide professional, action-orientated and timely service to our customers, staff and management. • Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty. Team Collaboration: • Work closely with designated Account Directors. • Working as part of a team environment to ensure all customer needs are met. Compliance: • Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.Requirements:APA Qualified / CIP PreferableStrong attention to detailAbility to work in a team environmentDemonstrate good and technical knowledgePerson Specification:Previous Open GI ExperienceAbility to develop relationship with insurers and clientsStrong organisational skills