Job Title: Associate Director, IT Operational Technology
The Associate Director, IT Operational Technology ensures the reliable operation of the IOPS IT/OT infrastructure and operations. The role provides administrative direction and support for the daily IT operational activities for the Automation department.
Key Responsibilities:
* Ensure the reliable operation of the IOPS IT/OT infrastructure and operations by providing administrative direction and support for daily operational activities of IT Operations team.
* Provide operational management of following functions under established standards and processes set by corporate IT; Integrate local resources with global teams for Data Center Operations, Network Services, Telecom/communications and System Monitoring, Asset Management, Desktop Support, and Security.
* Coordinate portions of Identity and Access Management (IAAM) to ensure secure and efficient access to IT resources, implement and maintain IAAM policies and procedures to protect sensitive information and systems.
* Collaborate with the security team to address IAAM-related issues and ensure compliance with regulatory requirements.
* Plan and execute IT projects, ensuring they are completed on time, within scope, and within budget and coordinate with other departments and stakeholders to ensure successful project delivery.
* Ensure compliance with relevant regulations and standards and maintain robust security measures to protect the organization's IT/OT infrastructure.
* Develop and implement IT strategies that align with the organisation's goals and objectives.
Requirements:
* A BS/BA in Information Technology or related field.
* 10 years of progressively more responsible experience, including 10 years of management experience.
* A minimum of three years' experience in an FDA or similarly regulated environment or equivalent combination of education and experience.
* Management and delivery experience required including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff.
* Experience managing vendors and managed services.
* Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization.
* Experience with Business Continuity and Disaster Recovery planning.