Overview
Application Support Analyst (Lease Finance) role at SMBC Group, based in Dublin. You will join the EMEA Application Management team focusing on Lease Finance and support the Lending business with reliable, well-supported applications.
Responsibilities
* Maintain the reliability of key business applications used by the Lending division.
* Perform comprehensive system checks to ensure platforms are ready for use by business teams.
* Respond to incidents reported via ServiceNow and provide timely resolution while keeping stakeholders informed.
* Collaborate with colleagues across locations to promote a cooperative approach to problem-solving.
* Participate in change management processes, liaise with vendors for software updates or escalations, and assist with testing new enhancements.
* Keep meticulous records of all activities; follow ITIL-aligned procedures; leverage tools like Jira for sprint planning.
* Support ongoing improvements across the Lease Finance technology landscape.
What you bring
* Education in IT, Business Information Systems or Finance is relevant; emphasis on analytical thinking to evaluate complex technical issues.
* Experience with vendor-supplied platforms (e.g., Alfa v6, LEAF) and internally developed solutions powered by SQL.
* Familiarity with ITIL frameworks and best practices for incidents and changes.
* Ability to liaise professionally with third-party vendors during release cycles; strong attention to detail in daily checks and documentation.
* Commitment to delivering dependable support to enable business users to rely on technology daily.
Additional information
* Location: Dublin, Ireland
* Employment type: Full-time
* Seniority level: Entry level
* Salary: Competitive and based on experience
* Note: All third-party applications will be managed by Robert Walters.
* Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
Important: The listing includes multiple related postings; this description focuses on the Application Support Analyst (Lease Finance) role for SMBC Group in Dublin.
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