Join a leading pharmaceutical engineering company and take advantage of this exciting opportunity as a Technical Account Manager.
About the Role
This role offers the chance to work closely with customers and international teams, making a visible impact within a growing organisation. As a Mechanical Engineering Technical Account Manager, you will serve as the primary point of contact for valued customers in your target market. Your responsibilities will include advising, supporting and fostering their development.
* Ensure an unparalleled service experience for our customers by advising and supporting them, coordinating all customer service activities between the customer and specialist departments at headquarters.
* Serve as the first point of contact for all customer inquiries post SAT (Site Acceptance Test), involving relevant departments at site and headquarters. Translate and structure customer inquiries for technical expert teams at Headquarters ensuring accurate issue capture case creation follow‑up assume responsibility for customer satisfaction support development engage lifecycle consultancy including quotations negotiations finalizing contracts capturing communicating requirements both sales product management visiting presenting portfolio result years planned revenue increases collaborating project installation phase coaching local colleagues developing team players working efficiently coordinate concerns willing travel international business fluency English language skills advantages]
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