Job DescriptionApplication Support ManagerAbout CitcoSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 9,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.A career at Citco isn't just a job – it's an opportunity to excel in an environment that genuinely supports your personal and professional development.About The RoleThe Application Support Manager will lead and direct operational support in Citco's European application support function, reponsible for a suite of critical proprietary applications. These applications support core business processes, in a "follow-the-sun" model spanning multiple processes and locations to deliver financial information to our clients daily. The role includes management of support personnel, technical direction in detailed software support, and is business-facing: communications and relationship management with the regional business functions is key to success in the role. The Application Support Manager is a strategic point of engagement and IT service delivery for business lines regionally.This role partners with technology product owners, application support and infrastructure teams, regionally and globally, to ensure applications are operated in a highly reliable, performant and cost-effective manner. The role reports to the Global Head of Application Support, and is part of a wider IT Service Delivery group.Job Duties in BriefRegional leadership of Application Support function, including detailed technical support in Cloud/hybrid modelManage communications and transparency with business stakeholdersOperational Excellence strategy: lead initiatives to enhance capabilities and processes regionally, grow knowledge and document best practicesProvide oversight and guidance to the Application Support teamWork collaboratively with other teams to ensure effective cross-project communication and issue managementCreate a team environment which promotes trust, open communication, creative thinkingServe as a focal point to communicate and resolve technology and integration issues with other teamsAbout YouThe successful candidate is an energetic and effective leader, with experience in supporting business-critical platforms in a global support model. Technically strong, organized, detailed, committed, and a mature communicator. Ability to effectively convey information of a highly technical nature to non-technical audiences.Experience And Technical Skills5+ years of hands-on experience as a senior contributor in Support/Development/Infrastructure Services2+ years of experience managing teams at Team Lead level or higherMust Possess Solid Working Experience With The Following AreasUnix/Windows OS and scripting knowledgeability to write SQL scripts and knowledge of RDBMSdatabase performance tuningknowledge of Java/#NET/python or other enterprise languagesKnowledge of industry standards such as ITIL, LEANBeneficialAWS Cloud operations experience and/or certificationinvestment industry or financial services experienceRegulatory, Risk and Compliance experience, representation in Audit assessmentsEducationBS/MS Computer Science or related areaDemonstrated commitment to continuous improvement and trainingDesired Skills And ExpertiseStrong verbal and written communication skillsExcellent presentation skills and ability to engage audiencesDemonstrates cross-functional expertise and the ability to build relationships across function, and to thrive in a highly complex environmentExperience in a collaborative team environment, delegating workload and responsibilitiesMust be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environmentDemonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spiritWhat We OfferA challenging and rewarding role in an award-winning global business.Opportunities for personal and professional career development.Great working environment, competitive salary and benefits, and opportunities for educational support.Be part of an industry leading global team, renowned for excellence.RemunerationA highly competitive salary package will be awarded the successful candidate.Confidentiality Assured.