Job Title:
Service Excellence Manager
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Description
We are a voluntary organization dedicated to supporting individuals with disabilities and their families. Our services have been delivering high-quality support for over 70 years, positively impacting the lives of more than 12,000 people.
We welcome applicants from diverse backgrounds and abilities, promoting inclusivity and accessibility in our workplace.
If you require reasonable accommodations during the application process or once employed, please let us know. We can provide modified workstations, flexible work hours, assistive technologies, or adjustments to communication methods.
Our goal is to ensure that all candidates and employees have the support they need to succeed in their roles.
Please contact us at any stage, and we will work with you to meet your needs.
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About the Role
The Service Excellence Manager will play a key role in supporting our centers by auditing and enhancing services to meet the New Directions Standards and implementing the EASI tool process.
This position focuses on improving service quality, driving projects, and ensuring compliance with regulations.
* Third-level degree in Health & Social Care, Education & Training, or a related field.
* At least 3 years in service development, project management, or regulatory compliance roles in Day services or HSE funded organizations.
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Responsibilities
In collaboration with Local Managers, promote and support the use of agreed improvement methodologies, aligning to the key principles of the New Directions Interim Standards for Services and Supports for Adults with Disabilities.
Promote standardization and reduce variation across services/centers where applicable.
Leverage and build upon existing local partnership approaches with stakeholders who have an important role to play in supporting individuals to meet their goals and achieve a good quality of life.
Support the four-step EASI tool process (Evaluation, Action, and Service Improvement).