We are seeking an experienced and motivated Team Leader - Passenger Services to support and oversee frontline operations. This role is key to maintaining exceptional customer service standards while ensuring safety, security and operational efficiency in a dynamic environment where no two days are the same.
Key Responsibilities:
* Lead, support and mentor Passenger Service Agents at check in, boarding ,arrivals, and customer service touchpoints.
* Lead by example, demonstrating professionalism, integrity and commitment to service excellence.
* Ensure compliance with airline, safety, security, immigration / customs and documentation procedures, including passport and visa checks.
* Oversee baggage handling processes and assist with escalated issues such as delayed or mishandled baggage.
* Conduct daily team briefings, allocate shifts, and monitor attendance and performance within the team.
* Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
* Handle escalated passenger enquiries and provide service recovery during operational disruptions.
* Uphold company standards for uniform, grooming ,safety and customer service.
* Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
* Prior experience in airport or aviation ground operations (Senior or Team Lead)
* Experience with Altea DCS or similar system an advantage.
* Strong Leadership skills with the ability to inspire and lead a team.
* Highly motivated and thrives in a fast past environment where no two days are the same.
* Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational requirements.
* Team Player - with the ability to collaborate and support colleagues across departments.
* Commitment to upholding the company ethos, values and service culture.
* Excellent communication, decision making and problem solving abilities.
Benefits:
* Competitive compensation package with opportunities for advancement.
* Comprehensive training and ongoing support to enhance skills and knowledge.
* Employee discounts in the loop
* Collaborative and inclusive work environment with opportunities for professional growth and development.
* Full uniform provided
* Company Pension Scheme
* Free on-site car parking
Job Types: Full-time, Part-time, Permanent
Pay: €18.00 per hour
Benefits:
* Company pension
* Employee discount
* On-site parking
* Sick pay
Work Location: In person