Join to apply for the Assistant Reception Manager role at Kilkea Castle Hotel & Golf Resort.
We are currently recruiting for an Assistant Reception Manager to join our growing team at Kilkea Castle. Do you want to join a certified Great Place to Work? With over 90% of our team saying they are proud to work here, we pride ourselves on being an employer of choice!
Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens, and ancient woodland. This family-owned estate offers a tranquil spa, an 18-hole championship golf course, and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell's Four Star Hotel of the Year 2024.
Our team members are the heart of our hotel, and we believe that creating a positive and supportive environment enables us to deliver outstanding service to our guests.
Job Title: Assistant Reception Manager
Reporting To: Reception Manager
Job Description: The successful candidate will ensure consistent quality of customer service, provide guests with a memorable stay, support team members with queries and issues, and assist management in driving positive results.
Key Responsibilities:
* Assist the Reception Manager with front office responsibilities, managing and monitoring staff, and ensuring prompt, courteous service to guests.
* Communicate expectations through training, performance reviews, meetings, and briefings.
* Assist in recruiting front desk staff to maintain a strong talent pool.
* Ensure staff follow procedures, delegate tasks, and assist in scheduling and departmental meetings.
* Liaise with accounts regarding ledger and queries, and take necessary actions.
* Maximize in-house sales and encourage staff to do so.
* Understand reservation procedures and liaise with Reservations regarding bookings and no-shows.
* Develop and motivate staff through reviews, chats, and appraisals.
* Report comments, complaints, and compliments to senior management.
* Ensure operational tools and supplies are available.
* Assist in controlling departmental costs and maintaining standards of conduct, dress, and hygiene.
* Perform varied shifts for maximum coverage.
* Ensure safety and health standards are met.
* Attend training and seminars, and train new staff.
Skills/Requirements:
* Experience in a similar role in a 3 or 4-star hotel preferred.
* Valid work permit for at least 12 months.
* Knowledge of HotSoft or similar hotel software is an advantage.
* Operational/technical skills, leadership, problem-solving, and customer service skills.
* Enthusiasm, passion, commitment to improvement, and adaptability.
Benefits:
* Resort discounts
* Competitive hourly rate
* Meals on duty
* Recognition programs
* Bike to Work scheme
* Employee Assistance Programme and PRSA
* Continuous training and development
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