About The Company
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations. We are committed to building an inclusive work environment and invest in our employees by helping team members grow and develop professionally.
Position
We are seeking a Technical Success Manager to own long‑term client relationships with FastSpring’s most technically sophisticated, high‑potential clients. These are businesses with advanced technical, product or operational complexity and play a key strategic role in FastSpring’s present and future success. The role will serve as the primary owner of these accounts, with ownership over both the technical and business elements of the relationship. The Technical Success Manager will act as a hands‑on technical partner, invest in fully understanding customers’ business and integration, and maintain highly engaged customer relationships.
This is a key role in a new team, complementing an existing Customer Success department. The position works closely with FastSpring’s Customer Success Engineering team and collaborates on a broader range of managed clients. Independent and proactive problem‑solving is expected, with a high degree of organization, creativity and end‑to‑end responsibility. The candidate will represent customers in conversations with key internal departments such as Product, Engineering, Marketing, Sales, etc., and will work closely with executive level leadership.
The position reports to the Senior Manager of Technical Success and is based in Dublin, Ireland. While some time spent in the Dublin Sales office is encouraged, remote working is allowed and there is no obligation to work on location. The candidate is expected to occasionally travel onsite to client locations or internal events internationally.
Responsibilities
Serve as the primary relationship manager and contact for FastSpring’s more technically sophisticated and engaged clients, owning the relationship day to day.
Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long‑term customer revenue goals and growth.
Translate client technical requirements or challenges into short‑term Product & Engineering feature requests or bug fixes and long‑term input into FastSpring’s strategic roadmap.
Collaborate with the broader Customer Success Engineering and Customer Success teams, sharing best practices and technical insights to strengthen the team as a whole.
Proactively identify, forecast and progress commercial opportunities with FastSpring’s managed clients.
Lead executive business reviews on a regular cadence with clients.
Operate cross‑departmentally, working closely with Success, Support, Sales, Marketing, Finance, Product and Engineering departments.
Qualifications & Experience
3–5 years in a customer‑facing technical role (TAM, TSM, or Sales Engineering), ideally in a B2B SaaS environment.
Proven ability to translate complex technical concepts to non‑technical stakeholders and vice versa, with strong internal communication skills.
Problem‑solving mindset to creatively and quickly investigate issues, test suggestions, and troubleshoot independently using logs, quick test code, API responses, etc.
Project‑management experience managing multiple projects or accounts simultaneously with a high degree of organization.
Data literacy: experience building and working with data queries, pulling and analysing reports, and deriving insights and compelling narratives for clients or internal stakeholders.
Tools & Technology
Front‑end: HTML, CSS, JavaScript required; SPA experience (ReactJS, Vue, etc.).
Back‑end / APIs: comfortable with server‑side development, webhook listeners, API calls, and at least one back‑end framework such as Node.js, PHP, .NET, etc.
Productivity & Collaboration: Slack, Google Workspace, Zoom (or equivalent).
Analytics/Data: Looker, SQL or other equivalent business intelligence/data analysis tool or language.
Nice To Have
Payment domain knowledge: familiarity with payment methods, card processing, transaction lifecycle, fraud, 3DS, tokenisation, subscription management, compliance, etc.
Business & Engineering Tooling: Salesforce, Gong, Jira, Confluence.
eCommerce & Analytics: payment gateways, Google Analytics / Google Tag Manager.
AI
Confident but considered usage of LLM AI systems to enhance work, research, investigate issues, expedite development, etc.
Compensation
This role offers a base salary range of $59,000 to $70,000, with an additional 15% performance‑based bonus opportunity, bringing total on‑target earnings (OTE) to $67,850–$80,500 depending on base salary placement.
Equal Employment Opportunity
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
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