Job Description
We are seeking a highly skilled Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to external customers, internal teams, and colleagues as required.
The ideal candidate will have excellent communication skills, analytical skills, and problem-solving skills. They will be able to work efficiently and effectively, taking full ownership and accountability for resolving customer account commercial queries.
The role requires strong professional relationships with customers and colleagues, delivering excellent service to the best of their abilities at all times. A proactive approach to contributing to the company's success and acting as a responsible team player is essential.
The successful candidate will commit to continuous learning and the use of the latest IT equipment and software as required by the role. They will follow company directives and adhere to company policies and procedures at all times.
The job involves identifying spare parts and consumables for the Service Business Team and customers, generating lists of spare parts and consumables for company products, and analysing client inquiries for parts creation.
The role also includes supporting the delivery of technical training programmes, assisting with customer site audit administration, identifying opportunities for additional revenue, and preparing Quotation Order Forms (QOFs).
In addition, the successful candidate will provide technical data for customer service contracts, collaborate with the Technical Support Engineer to prepare risk assessments and method statements, and generate Calibration Certificates from Service Reports.
The role involves digital services monitoring, reviewing, and attending weekly meetings. General assistance with project handovers and adhering to Company Standard Operating Procedures (SOPs) and ISO Regulations is also required.
A flexible approach to working hours, willingness to undertake additional duties, and ability to multitask are essential for this role.
Responsibilities
* Provide technical support to external customers, internal teams, and colleagues
* Identify spare parts and consumables for the Service Business Team and customers
* Generate lists of spare parts and consumables for company products
* Analyse client inquiries for parts creation
* Support the delivery of technical training programmes
* Assist with customer site audit administration
* Identify opportunities for additional revenue
* Prepare Quotation Order Forms (QOFs)
* Provide technical data for customer service contracts
* Collaborate with the Technical Support Engineer to prepare risk assessments and method statements
* Generate Calibration Certificates from Service Reports
* Maintain relevant company equipment
* Attend weekly meetings
* General assistance with project handovers
Requirements & Core Competencies
* Excellent Communication Skills
* Analytical Skills
* Problem Solving Skills
* Ownership & Accountability: take full ownership and accountability for resolving customer account commercial queries
* Professional Relationships: maintain strong and professional relationships with customers and colleagues
* Team Player: contribute to the company's success and act as a responsible team player
* Continuous Improvement: commit to the on-going success of the company
* IT Skills: commit to continuous learning and the use of the latest IT equipment and software
* Policies & Procedures: follow company directives and adhere to company policies and procedures
Benefits
* Salary
* Pension
* Health Insurance