Guest Service Executives play a pivotal role in delivering exceptional guest experiences at our hotel properties. They are the primary point of contact for guests, responsible for ensuring seamless interactions throughout their stay.
* Guest Service Executives manage front desk operations by completing daily tasks, determining room and rate availability, and making decisions that drive hotel success.
* They assist colleagues with questions or requests while providing top-notch customer service to resolve any issues that may arise.
* A key aspect of this role is resolving customer complaints through thorough investigations and implementing effective resolutions.
* Pre-shift meetings are conducted daily to ensure staff have all necessary information for delivering outstanding guest service according to Hilton standards
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2. The capacity for basic mathematical skills & considerable skill in using calculators accurately without error.
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