Overview
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and our culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Senior Software Engineer.
About the job
This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.
Responsibilities
Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
Figure out novel ways of solving customer problems for the Voice channel
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies
Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)
Understanding of CI/CD pipelines
Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure
Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)
Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)
Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability
Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents
Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples
Bachelor's degree in Computer Science or a related engineering field
Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems
Able to work well in a team setting and both highly motivated and motivating
Can demonstrate how you effectively use AI to deliver value efficiently
Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies
Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems
Knowledge and experience working with SIP protocol
Knowledge and experience working with Stir/Shaken protocol
Location
This role will be remote and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Equal Opportunity
Twilio thinks big. Do you? We are proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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