The Opportunity:
The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.
The Day-to-Day:
* Provide tier 1 and tier 2 support to end-users
* Perform installation, repair, and preventative maintenance of end-user software and hardware
* Establish network connectivity and hardware and software configuration
* Support third-party software applications
* Track, resolve or escalate all incidents and requests in ServiceNow
* Implement physical end-user inter- and intra-office relocation services
* Handle software pushes and desktop imaging
* Provide Tier 1 Telecom Support
* Help develop and improve the IT Service Desk's efficiency and customer service rating
* Order equipment and services for employee business usage
* Provide a prompt response to user requests for information and assist in application system problem resolution
* All other responsibilities assigned by IT Service Desk Management
Your Qualifications:
* University degree, technical certifications, or combination of education and experience required
* 2 years of experience in IT and Infrastructure and Operations preferred
* A+ Certification ideal
* Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus
* Expertise in decision-making/troubleshooting
* Excellent customer service skills required
* Able to prioritize work based on needs
Why Fisher Investments Ireland:
The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients' priorities by using a simple and transparent fee structure and recognised European custodians.
It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:
* 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
* 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
* Enhanced maternity pay package with 26 weeks' top up to full base pay for eligible employees
* $10,000* fertility, hormonal health and family-forming benefit
* A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
* Monthly gym subsidy of up to ₠50 per month
* Employee Assistance Program and other emotional wellbeing services
* A collaborative working environment that practices ongoing training, educational support and employee appreciation events
* This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER
Fisher Investments is a different kind of money manager. We are an independent, fee-only investment adviser and work for a bigger purpose: bettering t...
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