Who you are:
You are a strong teammate with a focus on delivering first-class customer service, backed by previous experience. You are open-minded, innovative, daring, and passionate about driving growth and excellence at Vodafone. As a Retail Advisor, you will be enthusiastic about sales and supporting your store and team in achieving key metrics related to sales and customer experience. You will embody Vodafone's values of being Customer Obsessed and Ambitious & Competitive from the outset.
What the job will entail:
1. Achieving individual sales targets set by the business on a weekly, monthly, and quarterly basis.
2. Completing all administrative tasks accurately and within set timeframes.
3. Consistently delivering a first-class experience to customers by staying updated on new products and services and advising accordingly.
4. Taking ownership of customer queries or needs, resolving issues positively, and ensuring follow-through to completion.
The skills that you need:
1. Strong ownership of customer experience and issues to achieve positive outcomes.
2. Flexibility to work hours aligned with store opening and closing times.
3. Excellent communication skills, adaptable to different audiences.
4. Self-motivated, outgoing, and energetic.
5. Ability to work independently and as part of a team to achieve customer satisfaction and key metrics.
The Vodafone Spirit:
* Customer Obsessed: Passionate about exceeding customer expectations.
* Digital Vodafone: Creating and delivering innovative products, services, and digital experiences.
* Ambitious & Competitive: Bringing energy and passion, always aiming to outperform the competition.
* One Company, Local Roots: Collaborating across Vodafone to achieve the best outcomes for customers, employees, and communities.
Why choose us?
Joining Vodafone offers career growth opportunities, from retail advisor to roles in management or head office, along with numerous benefits:
* Competitive commission structure, with earning potential beyond salary.
* Extensive training and development, including Vodafone University.
* Exclusive discounts for employees, family, and friends.
* And many more benefits...
We value diversity and inclusion, supporting the LGBTQ+ community and providing a progressive workplace where everyone can thrive. Vodafone is committed to equal opportunities and supporting our employees to be their best.
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