2 weeks ago Be among the first 25 applicants
Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvre Spa, Radisson RED Galway has its own distinct personality.
We are searching for a diligent and efficient Reservations Agent to join our team at Radisson RED Galway.
Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radissons overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
About The Role
Are you ready to revolutionise the way we do hospitality?
Join the Radisson RED crew now and help us set new standards in guest satisfaction with your awesome reservations skills! If youre ready to make an impact in a fun, vibrant environment, wed love to hear from you!
Job Description
* Greets guests over the phone in a friendly, courteous manner.
* Records reservation information accurately; identifies and records group and transient business codes.
* Informs other departments of VIP arrivals.
* Identifies commissionable reservations and secures required information.
* Records and processes deposit information
* Identifies and records special billing instructions
* Files all reservations in a systematic order for easy referral
* Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
* Records requests for special accommodations and suites
* Assists with the preparation of the four-day forecast and VIP list
* Achieves maximum occupancy and average rate by utilizing yield management.
* Uses up-selling techniques.
* Handles all special requests appropriately.
* Pre-blocks all special requests or VIP accommodations accurately
* Keeps Space Controller informed of new group bookings.
* Utilises guest history files for personalised service at the hotel.
* Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
* Deals with assigned incoming correspondence, emails, and reservation messages in a timely and accurate manner.
* Balancing rooms to ensure maximized revenue potential.
* Is responsible for looking after both individual reservations as well as Group bookings from enquiry level all the way to invoicing.
* Ensure all necessary back up documentation relating to groups and individuals is clearly filed and accessible.
* Management of 3rd Party sites including but not limited to and Expedia.
* Importing Rooming lists
* Maintaining a clean and correct PMS System
* Assisting with, and/ or Managing Out bookings of groups or individuals where required.
* Liaise daily with Front Office team to ensure smooth delivery of bookings and ensure guest satisfaction
* Inter departmental communication were necessary
* Other duties as required.
At Radisson Hotel Group we believe that people are our number one asset! As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
What are you waiting for? Come join us and makeREDthe place to be!
Skills
Opera Reservations Microsoft Office Communication
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Radisson RED by 2x
Get notified about new Reservations Agent jobs in Galway, County Galway, Ireland.
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 2 days ago
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 10 hours ago
Galway, County Galway, Ireland 1 week ago
Branch Customer Advisor, Tuam Road, Galway.
Galway, County Galway, Ireland 6 days ago
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 3 weeks ago
Urgent Care Administrator- Galway- Locum/Bank shifts
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 1 month ago
Galway, County Galway, Ireland 2 weeks ago
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 6 days ago
Galway, County Galway, Ireland 3 weeks ago
Galway, County Galway, Ireland 1 week ago
Galway, County Galway, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr