Network Field Engineer - Leinster Based role at IMS connectIMS connect is a Wi-Fi, energy management, and guest technology partner in the hospitality and serviced living industry. With our cutting-edge technology and expert support, we collaborate with our clients to create seamless, secure, and sustainable solutions that meet the evolving needs of their business. We design, deliver, and support services for renowned brands throughout Ireland, the UK, and Europe.OverviewWe are currently looking to recruit a Leinster-based Network Field Engineer for the IMS Engineering department. Location primarily in Dublin, but covering the island of Ireland, with projects also in the UK and Europe. The successful applicant will join a highly skilled, diligent, and initiative-focused team of engineers working with services including Wi-Fi, IPTV, AV, IP Telephony, Casting, Energy Management, who take pride in every aspect of their work and uphold IMS connect values. Building strong, mutually respectful, and professional relationships with customers at every stage to ensure a positive experience is a primary pillar of our approach.This vacancy is a full-time permanent position. We recruit and develop the Right People – with the right skills, aligned work ethic, customer & goal focus, and a mindset of innovation and reliability; aligning with IMS connect core values. The successful applicant will have opportunities to grow and learn while also having autonomy to voice opinions and suggestions that drive operational improvements. The role may involve administrative duties to strengthen our service engineer capability in Ireland, the UK, and Europe, and travel across these regions is a fundamental prerequisite.Roles and responsibilitiesThe onsite installation of the IMS connect product range including, but not limited to: Wi-Fi, IPTV, AV, Digital Signage, IP Telephony, Casting, Energy ManagementConfiguration assistance onsite and in IMS connect offices with our NOC department to aid Irish and international project deploymentsSupport and maintenance of IMS connect systems across client properties, with response within agreed SLAsCollaborate with colleagues in surveying, designing, and delivering network installationsOnsite supervision of preferred partners and sub-contractors during installsStock management – coordinating with IMS connect procurementLogistics management to deliver stock to projects for clients and IMS connect colleaguesCompliance with CRM, documentation, and communication platformsRepresent the IMS connect brand with professionalism and respect for all stakeholders2+ years’ experience in electrical, energy, CCTV, or networking sectorsExcellent verbal and written communication, including preparing and completing job-related documentationStrong organisational, prioritising, and planning skillsAttention to detail and high standards of quality and consistencyPassion for delivering excellent customer service and satisfactionFull clean driving licenceSolas Safepass or similar CSCS cardWillingness to travel within Ireland and internationally for service delivery, project survey, and installation workManual handling and working at heights certification is desirable (training provided)Experience with Office 365, Microsoft Teams, OneDrive, SharePointFamiliarity with ticketing CRM platformsBackground in electrical systems to support Energy Management SolutionsLocationThe successful candidate will be based in the Dublin/Leinster region and primarily serve that area, with flexibility to travel across the island of Ireland, the UK, and the EU.BenefitsCompetitive salary with performance-based incentivesTraining and development to enhance skills and knowledgeCompany vehicle and necessary resources to perform dutiesPension contributionApplication and recruitment processIMS connect is committed to upholding the integrity of the Employment Equality Act 1998-2015 (EEA) and The Equality Act 2010 (UK). We value inclusivity and diversity, and offer reasonable accommodations during the application and interview process. Our in-office accommodations include accessibility such as lift and ramps. Please reach out to the hiring team via hr@imsconnect.com for accommodations or any questions.If you are an ambitious and customer-focused professional with a passion for engineering and delivering solutions, we encourage you to apply and join our growing team at IMS connect.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesInformation Technology & Services and Telecommunications
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