Tech Support Specialist
Location: Oldcastle, Co. Meath
Type: Full-time
Role Overview
We are looking for a practical, customer-focused Tech Support Specialist to support our clients and internal team with hardware preparation, basic troubleshooting, and day-to-day technical queries.
You'll be preparing screens, media players, Android devices, and digital signage equipment before deployment, as well as providing first-line support to customers. This is a hands-on role suited to someone comfortable with technology, problem-solving, and working in a fast-moving environment.
Key ResponsibilitiesScreen & Device Preparation
* Configure and prepare digital signage screens, kiosks, media players, and Android devices before installation.
* Install required apps, apply updates, and complete Wi-Fi/ethernet setup.
* Run basic tests on hardware to ensure quality and functionality.
* Label, package, and document prepared devices for dispatch.
Technical Support
* Provide first-line customer support by phone, email, and remote tools.
* Troubleshoot issues with Android devices, digital signage, software players, and network connectivity.
* Escalate complex issues to senior technicians when needed.
* Maintain accurate support logs and case notes.
Operational Support
* Work closely with the installations team to ensure equipment is ready on time.
* Assist with setup of demo units in-house.
* Coordinate with the Stores Coordinator for stock required for technical tasks.
Systems & Documentation
* Keep internal documentation up to date (setup instructions, checklists, FAQs).
* Log device serial numbers and configuration details into the management system.
Continuous Improvement
* Suggest improvements to setup workflows and support processes.
* Help test new apps, features, and hardware before customer deployment.
Health & Safety
* Ensure safe handling of equipment and follow company policies.
Skills & Requirements
* Experience with Android devices, basic IT support (helpdesk experience a bonus).
* Good understanding of Wi-Fi, network basics, and troubleshooting.
* Comfortable solving problems calmly and logically.
* Strong communication skills and customer-friendly attitude.
* Ability to follow processes and maintain accurate records.
* Full driving licence an advantage.
Why Join Us?
* Work with leading digital signage and retail tech products.
* Hands-on role with varied tasks—never boring.
* Training provided on all systems, including ScreenFusion and Interpos.
* Room to grow into senior technical roles as the team expands.
Job Type: Full-time
Pay: €28,000.00-€30,000.00 per year
Benefits:
* Company pension
* On-site parking
Application question(s):
* Within Distance of Dromone Oldcastle Co Meath
Experience:
* Help Desk (Tech): 1 year (required)
Language:
* 100% English (required)
Licence/Certification:
* Full Driving License (required)
Work authorisation:
* Ireland (required)
Work Location: In person