Application Details
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Job Description
Name of employer: Mac Security Limited
Description of employment: Job Title IT Support Technician, Provides technical support to IT users; Advises users on how to resolve IT problems; Installs and upgrades networks, hardware, cables, operating systems and/or appropriate software. Facilitates user access to systems. Refers more complex or intractable problems to appropriate IT professionals. Researches possible solutions in user guides, technical manuals and other documents. Maintains a log of work in progress, calls received, actions taken and problems detected. Reports on commonly occurring queries to detect underlying problems. Working with IT related security matters including installation and configuration of IT security systems. Responsible for the day-to-day running of IT security systems and for performing regular checks to ensure the smooth functioning of such systems. Monitors and provides professional support for security systems. Configures and sets up new IT security systems. Schedules and performs IT Security system maintenance tasks. Analyses IT security systems and makes recommendations to improve performance and process improvements for business operations. Identifies problems, agrees remedial action and undertakes emergency maintenance if required in relation to IT security systems. Performs IT security operations and restarts IT security systems following incidents. Acts as a liaison between users, outside suppliers, and other technical teams working with the company. Sets up equipment, undertakes tests, performs calculations and records and interprets data. Plans installation methods, checks completed installation for safety and tests the initial running of the new security systems installed. Diagnoses and detects faults and implements procedures to maintain efficient operation of systems and equipment. Provides technical advice and makes recommendations in relation to use and operation of IT security systems.
Minimum annual remuneration €44,990 per year. Location: Mac Security Limited, Portsween House, Port Road, Letterkenny, Co Donegal F92 NY9E. Hours of work: 39 hours per week.
* Sector: other service activities
Career Level
* Experienced [Non-Managerial]
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