We are seeking a passionate, hands-on Coffee Shop Manager to lead daily operations, deliver exceptional customer experiences, and drive business growth. The ideal candidate is a people-focused leader with strong operational, financial, and customer service skills who thrives in a fast-paced café environment.Key ResponsibilitiesOperational Management: Oversee daily café operations including opening/closing, inventory control, and adherence to health and safety regulations.Team Leadership: Recruit, train, schedule, and motivate staff to maintain high performance and morale.Customer Experience: Ensure consistent, high-quality coffee and food service; handle customer feedback professionally and promptly.Financial Performance: Manage budgets, monitor sales targets, control costs, and optimize profitability.Inventory & Supply Chain: Maintain accurate stock levels, manage supplier relationships, and minimize waste.Brand & Standards: Ensure the café reflects the company's brand, cleanliness, and presentation standards at all times.Marketing & Community Engagement: Support local marketing initiatives and build community connections to grow the customer base.Qualifications & SkillsProven experience as a Coffee Shop Manager, Assistant Manager, or similar role in hospitality or retail.Strong leadership and team development skills.Excellent communication, problem-solving, and organizational abilities.Solid understanding of café operations, coffee preparation, and customer service principles.Financial literacy (budgeting, cost control, reporting).Proficiency with POS systems and basic computer applications.Flexible schedule — ability to work early mornings, weekends, and holidays as needed.EducationHigh school diploma or equivalent required.Hospitality or business management qualification preferred.Job Types: Full-time, PermanentBenefits:Employee discountWork Location: In person