Responsibilities
:
1. Manage workload within the team, ensuring quality and service metrics are met consistently
2. Leading the Motor Damage team to achieve personal and departmental goals through our performance coaching programme
3. Effectively use workforce management tools (ActiveOps), to load balance and resource to demand
4. Develop clear performance and development plans, support talent development, succession planning and technical development of the wider Claims team
5. Empowering the team to proactively identify operational and process improvements for the benefit of the customer and the department
6. Work closely with the Claims leadership team to identify and implement areas of operational efficiency and process improvement that are aligned to the Allianz Customer Model
7. Collaborate with Claims Management to implement vendor contracts and monitor service delivery against agreed KPI's
8. Monitor the ALAE spend, sharing knowledge and trends with Motor Injury and Claims Insights Analytics teams in particular
9. Strictly managepliance with CPC across the team, in respect of claims handling process and supervising and supporting staff through their MCC qualification
10. Be responsible for the claims quality assurance process in conjunction with the operational support team
11. Utilising robotics and AI to simplify and streamline our customer's Claims experience
12. Supervise the team'splaints Management process; coordinating data gathering, investigation and issuing/approving formal Financial Service and Pensions Ombudsman (Republic of Ireland) and Financial Services Ombudsman (UK) responses
13. Represent the organisation as external group forums, ensuring Allianz plc's approach is aligned to best practice initiatives from both Allianz group and the wider marke
Key Requirements / Skills & Experience
Essential:
14. Minimum 3 years' claims handling experience, ideally within Damage claims
15. Demonstrable leadership skills/ experience- minimum 2 years
16. CIP, Dip CII, Grandfathered or ACII qualification
17. A proven track record of Customer Service delivery, against relevant targets (; service level agreements, targets and quality metrics)
Desirable:
18. Excellent presentation skills
19. Contact centre leadership experience
20. Demonstrable coaching/ development skills
21. Familiarity with the local regulatory context and requirements in both jurisdictions
What you can expect from us:
Ourpetitive remuneration package includes
22. Generous Pension Scheme Contributions
23. Health Insurance
24. Working From Home allowance
25. Numerous wellbeing and family benefits
26. Travel Benefits
27. Well-connected and accessible location with onsite staff parking and lunches provide
Allianz plc. is regulated by the Central Bank of Ireland.
Regulatory Notice:
This role is subject to Minimumpetency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5, CF-6, CF7 & CF8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central
75884 | Customer Services & Claims | Management | Non-Executive | Allianz Ireland | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset managementpanies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore wee applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under appliable local laws and regulations.
Join us. Let's care for tomorrow. Job ID 75884