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Team Leader - Kitchen - Pret a Manger, Dublin
Client: Carebrook Ireland
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 3233642352be
Job Views: 3
Posted: 19.04.2025
Expiry Date: 03.06.2025
Job Description:
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
Responsibilities:
* Support and coach the team to ensure they reach their potential in both the shop and kitchen.
* Support the training pathways to ensure training happens on time.
* Lead by example and be hands-on when required.
* Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
* Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE:
* Lead the Speed of Service principles.
* Ensure the team consistently follows the 6 Key Points of Service.
* Follow the MBWA principles.
* Empower the team to deliver engaging Joy of Pret activities.
* Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
* Ensure the Coffee Calling System is followed efficiently.
* Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK:
* Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
* Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
* Follow the Production Principles, putting customers’ needs first and never compromising on quality or freshness.
* Ensure How to Cards are used and followed consistently to deliver Pret standards.
* Ensure Line Checks are carried out successfully and any improvements needed are actioned.
* Ensure no Made to Sell (MTS) rejects are on display in our Langars.
* Continually develop the team’s knowledge about the quality of our food and coffee.
* Ensure Barista Prepared Drinks are made by trained employees consistently, to the highest standard.
* Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
* Ensure that all safety checks are correctly monitored and recorded.
* Take corrective action immediately on issues that affect customers, the team, or sales.
* Ensure the shop is clean, safe, and the equipment is always well maintained.
* Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
* Demonstrate due diligence and report and escalate any quality issues.
* Maximise sales, labour efficiency, and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
* Carry out ordering accurately and in line with the business needs.
* Lead, monitor, and follow up on Mystery Shopper requirements.
* Ensure good stock control by following the 7 Steps of Unaccounted.
* Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
* Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES:
* Follow merchandising guidelines and ensure marketing is used effectively to drive sales.
* Support the execution of successful food launches.
* Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
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